Privacy Policy

1. Introduction

Welcome to RaleesBake Studio ("we," "our," or "us"), operated under the mentorship of Raliya Shabeer and Positive Bakers Hub (PBH). We respect your privacy and are committed to protecting the personal data of our students and visitors who access our Learning Management System ("LMS") at https://lms.pbhcommunity.in.

2. Information We Collect

We may collect and process the following personal details when you enroll or use our platform:

• Contact Information: Full Name, Email Address, WhatsApp / Mobile Phone Number, District / Location in Kerala.
• Academic & Course Progress: Completed lessons, submitted baking assignments, quiz scores, and certificates.
• Transaction Data: Razorpay Payment ID, transaction timestamps, purchased course titles, and payment status (Pending / Approved). Note: We never collect or store your credit/debit card numbers or bank passwords. All payments are encrypted and processed by Razorpay.

3. How We Use Your Information

Your data is used strictly for the following educational and coaching purposes:

• Creating and managing your student account and course access.
• Verifying payments and granting course enrollments in our CRM.
• Sending important course updates, live class Zoom links, and WhatsApp reminders.
• Generating verified course completion certificates.
• Providing baking mentor feedback and community discussion engagement.

4. Payment Security (Razorpay)

All online payments made on our platform are processed securely via Razorpay payment gateway adhering to PCI-DSS Level 1 compliance standards. Transaction data is transmitted via end-to-end 256-bit SSL encryption.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information with third-party advertisers. Information is only shared with trusted service providers essential for running the LMS (Firebase Cloud Database, Razorpay Gateway, and WhatsApp Notification Webhooks).

6. Contact Information

For any questions or privacy inquiries, please contact our support team: