1. Overview
At RaleesBake Studio, we are committed to providing high-quality digital baking coaching and masterclasses led by mentor Raliya Shabeer. Because our services consist of instant-access digital intellectual property, baking recipes, and pre-recorded video tutorials, please read our cancellation and refund guidelines carefully prior to making a payment.
2. Cancellation Policy
- Pre-Activation Cancellation: If you enrolled by mistake and have NOT yet received course activation or accessed any course materials, you may request a cancellation within 24 hours of transaction.
- Post-Activation: Once your enrollment is approved and course video lessons or recipe PDFs have been accessed, cancellations cannot be processed.
3. Refund Eligibility
Refunds are considered under the following specific circumstances:
- Duplicate Payment: If your bank account or card was debited twice for the same course transaction due to a technical glitch.
- Course Non-Delivery: If due to a technical server failure your account could not be activated within 48 hours of payment verification and our technical team is unable to resolve the issue.
4. Refund Processing & Timelines
5 to 7 Working Days
Once an eligible refund request is approved, the refund is initiated directly via Razorpay. The amount will be credited back to your original source of payment (Bank Account, UPI ID, or Card) within 5–7 business daysdepending on your bank's processing cycles.
5. How to Request a Refund
To request assistance or report a duplicate charge, please email or WhatsApp our support desk with:
- Registered Student Name
- Registered Email & Mobile Number
- Course Title
- Razorpay Payment ID (e.g.,
pay_xxxxxxxxx) - Bank screenshot or transaction receipt
Email: raleesbakestudio@gmail.com
WhatsApp Support: +91 8078758039